bubble 88 Privacy Policy

1 Introduction and Scope

bubble 88 (referred to hereinafter as "we", "our", or "the platform") places the highest priority on its users' privacy. This privacy policy applies to all users — registered or unregistered — of the bubble 88 website and its associated mobile applications.

By opening an account, logging in, or using any service on this platform, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

bubble 88 is an online gaming and betting platform operated exclusively for individuals aged 21 and above. We believe that transparent data management is the foundation of a trustworthy service.

2 Types of Information Collected

bubble 88 may collect the following types of information:

2.1 Identity Information

• Full name, date of birth, and nationality
• National ID or passport number (for identity verification purposes)
• Email address and mobile number
• Current address

2.2 Financial Information

• Details of deposit and withdrawal transactions
• Mobile numbers linked to bKash, Nagad, Rocket, or Upay mobile wallets
• Transaction history and amounts

2.3 Technical Information

• IP address, browser type, and operating system
• Device identifier and screen resolution
• Time of site visits, page navigation, and session duration
• Referral source and search keywords

2.4 Gaming Behaviour Information

• Play history, bet amounts, and results
• Preferred game categories and betting patterns
• Bonus claims and usage details

3 How Information Is Collected

bubble 88 collects your information in the following ways:

3.1 Information Provided Directly

We collect information you voluntarily provide during account registration, the identity verification (KYC) process, contact with customer support, or when claiming promotional offers.

3.2 Automated Collection

When you use the bubble 88 platform, certain information is collected automatically through cookies, web beacons, log files, and similar technologies. This information is generally technical in nature and is used to improve the user experience.

3.3 Information Received from Third Parties

Some information may come through payment providers, fraud prevention agencies, or identity verification services. This information is used solely to ensure the security of your account.

4 Purpose of Using Information

bubble 88 uses the information collected for the following purposes:

• Account management: Completing the registration process, maintaining login security, and sending account-related notifications.
• Identity verification: Confirming a user's age and identity, which is essential for enforcing the 21+ policy.
• Processing financial transactions: Completing deposit and withdrawal requests quickly and accurately.
• Customer support: Resolving your issues via 24/7 live chat and email.
• Fraud prevention: Detecting suspicious activity and blocking multiple account use or unauthorized access.
• Responsible gaming: Complying with our Responsible Gaming Guidelines and providing assistance to users when needed.
• Relevant communications: Informing you of offers, promotions, and updates, subject to your consent.
• Platform improvement: Analysing user behaviour to improve the quality of our services.

5 Sharing Information with Third Parties

bubble 88 does not sell or rent your personal information to any third party for commercial purposes. However, sharing information may be unavoidable in certain circumstances:

5.1 Service Provider Partners

Necessary information is shared with partners engaged in payment processing, identity verification, cybersecurity, or technical maintenance. These partners operate under strict confidentiality agreements and may only use the information for the designated purpose.

5.2 Game and Technology Providers

Some technical information may be exchanged with our game studio partners, including Evolution, Pragmatic Play, PG Soft, and JILI, primarily for the secure operation of games and RTP verification.

5.3 Legal Obligations

Relevant information may be disclosed in response to court orders, lawful requests from government authorities, or legal obligations. In such circumstances, we will make every effort to notify you within the limits permitted by law.

5.4 Business Changes

In the event of a merger, acquisition, or transfer of assets involving bubble 88, user information may be transferred to the new operating entity. However, the terms of this privacy policy will continue to apply.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bubble 88 website. Cookies are small data files stored on your device that personalise your browsing experience and ensure the platform functions correctly.

6.1 Essential Cookies

The site cannot function properly without these cookies. They are essential for maintaining login sessions, storing security tokens, and remembering language preferences. There is no option to disable these cookies.

6.2 Analytical Cookies

Analytical cookies are used to understand which pages users spend more time on and which features are used most. The data collected in this way is aggregated and does not identify individuals.

6.3 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may prevent the site's login and payment features from working correctly.

7 Data Security Measures

bubble 88 uses industry-standard security technologies to protect your personal and financial information:

• SSL encryption: All communications on the platform are secured with SSL technology, which keeps data transmitted between your browser and our servers hidden from third parties.
• Data encryption: Stored sensitive information (such as passwords and financial data) is kept in an encrypted state.
• Access controls: Only authorised staff can access user information, and all access is logged.
• Regular security assessments: Security audits are conducted periodically to identify potential vulnerabilities.
• OTP verification: Two-factor identity verification is performed via OTP sent to your mobile during login and transactions.

However, no system on the internet is completely impenetrable. Users must also stay vigilant in protecting their accounts — in particular by keeping passwords confidential and not clicking on suspicious links.

8 Data Retention Period

bubble 88 retains your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used:

• Account information: Retained while your account is active and for a defined period after account closure to meet legal obligations.
• Financial transaction data: Generally retained for five to seven years for financial auditing and fraud prevention purposes.
• Technical logs: Kept for a limited period for security analysis and then deleted.
• Customer support communications: Retained for a reasonable period after the related matter is resolved.

Once the retention period expires, information is securely deleted or anonymised, unless legal obligations or the need to resolve a dispute requires otherwise.

9 User Rights

As a bubble 88 user, you have the following rights regarding your personal information:

9.1 Right to Access Information

You have the right to know what information we hold about you. Upon request to our customer support, this information will be provided to you after verification.

9.2 Right to Correct Information

If any information stored in your account is incomplete or incorrect, you may request that it be corrected. Some changes may require identity confirmation.

9.3 Request to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations, ongoing financial transactions, or the need to resolve disputes.

9.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. This can be done via account settings or by contacting customer support. However, essential transaction-related notifications will continue to be sent.

9.5 Right to Lodge a Complaint

If you have any concerns about how your information is managed, please contact bubble 88's customer support first. For more information on this, see our About Us page.

10 Protection of Minors

bubble 88 is a 21+ platform. No person under the age of 21 may open an account or use services on this site. We do not knowingly collect any personal information from minors.

If a user is identified as being under 21, the relevant account will be closed immediately and any collected information will be securely deleted.

If you suspect that a minor in your household is using this platform, please notify our customer support immediately. To learn more, see our Responsible Gaming Guidelines page.

11 Policy Changes

bubble 88 reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• By updating the "Last updated" date on this page
• By sending a notification to your registered email or mobile number
• Via an alert message when you log in to the platform

By continuing to use bubble 88 after an updated policy is published, you are considered to have accepted the new terms. If you do not agree to the policy changes, you have the option to close your account.

12 Contact

If you have any questions, complaints, or information requests regarding this privacy policy, please contact bubble 88's customer support team. Our support team is available 24 hours a day, seven days a week in both Bengali and English.

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions.